We want incentifi to work well for you. If something has gone wrong, we would like the chance to put it right. This page explains how to complain and what will happen when you do.
Please contact us at [email protected] and tell us what has happened, what you would like us to do, and how to reach you. For a complaint about how we handle your personal data, you can write to [email protected].
We will acknowledge your complaint within five working days.
We will look into it and aim to give you a full response within twenty working days. If we need longer, for example because a complaint is complex, we will tell you and keep you updated.
If you are not satisfied with our response, you can ask us to review it and we will escalate it to a company director.
If your complaint is about your personal data and you remain unhappy after contacting us, you have the right to complain to the Information Commissioner's Office at ico.org.uk. We would ask that you give us the chance to resolve things first.
Incentifi Ltd, Seven, Grange Lane, Northampton, NN6 9AP ยท [email protected]