Please read these Terms and Conditions carefully before you use the incentifi platform, as they set out your legal rights and obligations. By creating an account or using the platform, you agree to be bound by these Terms and Conditions. If you do not accept them, you must not use the platform.
These Terms and Conditions form a legal agreement between you and Incentifi Ltd, a company registered in England and Wales under company number 14594220, with its registered office at Seven, Grange Lane, Northampton, NN6 9AP (“incentifi”, “we”, “us” or “our”). They govern your access to and use of the incentifi mobile application and platform (the “Platform”).
You have access to the Platform because your employer has made it available to you as a workplace wellbeing benefit. Booking travel through the Platform is governed by separate booking terms between you and the travel provider, which are presented to you at the point of booking and are described in clause 8.
1.1 You must be at least 18 years of age to use the Platform.
1.2 You are able to use the Platform because your employer participates in incentifi. Your eligibility is linked to your employment. Your account is personal to you. You may make bookings for your friends and family, but you must not share your login details or give any other person access to your account.
1.3 You are responsible for keeping your login details secure and for all activity that takes place under your account. You must notify us as soon as possible if you believe that any other person has accessed your account.
2.1 The Platform rewards everyday healthy activity. You earn Points through wellbeing activity such as steps, challenges and workouts, and you can earn Coins, which give you value to spend within incentifi on travel and gift cards. The clauses below explain how Points and Coins work.
2.2 We may add to, change or remove features of the Platform from time to time. We will not materially reduce the core functionality available to you without giving you notice.
3.1 You earn Points through wellbeing activity on the Platform, such as steps, challenges and workouts, and through other activities we make available from time to time. You also earn Points when you buy gift cards through the Platform.
3.2 Points have no monetary value. They cannot be exchanged for money and cannot be converted directly into Coins.
3.3 Points are what unlock the earning of Coins. When you redeem Points against a travel booking, you earn Coins in respect of that booking, and redeeming Points is the trigger for earning Coins. Points convert to Coins at a rate of 100 Points to each Coin, and each Coin gives you £1 of value to spend within incentifi. The number of Points you may redeem against a single travel booking is capped at a proportion of the booking value, which is shown to you at the point of booking.
3.4 Points form part of your employer’s programme. Where you cease to be eligible to use the Platform, for example because you leave your employer, any unredeemed Points will lapse.
4.1 Coins are a loyalty reward within incentifi, and are not money. Each Coin gives you £1 of value to spend within incentifi on travel or gift cards.
4.2 Coins are only ever earned after genuine wellbeing activity has taken place. They cannot be bought and cannot be obtained in any other way.
4.3 You earn Coins when you redeem Points against a travel booking and when you buy gift cards. The number of Coins you earn on a travel booking depends on the Points you redeem.
4.4 Coins are a reward for activity on the Platform. They cannot be bought, cannot be exchanged for money, cannot be withdrawn, and cannot be transferred to any other person or account.
4.5 Coins you earn on a gift card purchase are added to your wallet immediately.
4.6 Coins you earn on a travel booking are held as pending until after the travel return date. They become available to spend in your wallet within 60 days after the travel return date.
4.7 You may spend Coins on eligible travel bookings and gift cards within the Platform. On an eligible travel booking, Coins may cover part or all of the amount payable, where you hold sufficient Coins. On a gift card, payment is by either money or Coins and not a combination of both, as set out in clause 9.
4.8 Coins expire where no wallet activity takes place on your account for a period of 24 consecutive months. Wallet activity includes earning Coins from a travel booking or a gift card purchase, and spending Coins on a travel booking or a gift card. Any such activity resets this period. We will email you 60 days before, and again 7 days before, your Coins are due to expire, so that you have the chance to use them.
4.9 Coins you have already earned remain available to you in accordance with these Terms and Conditions even where you subsequently cease to be eligible to use the Platform, until they are spent or expire under clause 4.8.
5.1 The Platform may include leaderboards based on steps. Leaderboards are available on an opt-in basis and are switched off by default. You choose whether to take part.
5.2 Where you opt in, your employer and other participants in your programme may see your name and ranking. You may opt out at any time in your settings.
6.1 You agree to use the Platform only for lawful purposes and in accordance with these Terms and Conditions. In particular, you must not: (a) attempt to earn Points or Coins by any means other than genuine activity, including by falsifying, automating or manipulating activity data; (b) resell or profit from any travel, member rate, Points or Coins obtained through the Platform, act as an agent or reseller for any other person, or use the Platform for any commercial gain (booking for your own friends and family for personal reasons is permitted, and you may redeem your own Points against those bookings, but making money from the Platform is not permitted); (c) interfere with, disrupt, or attempt to gain unauthorised access to the Platform or its systems; (d) copy, modify, reverse engineer or create derivative works from any part of the Platform; or (e) use the Platform in any way that infringes the rights of any other person or breaches applicable law.
6.2 If you breach these Terms and Conditions, we will take action against your account. Depending on the seriousness of the breach, this may include suspending your account, closing it, and cancelling any related bookings. Where we reasonably determine that you are reselling, acting as an agent, or otherwise using the Platform for commercial gain, or that you have engaged in fraud or manipulation of the rewards system, we will suspend or close your account, cancel any related bookings, and any unspent Coins will be forfeited.
7.1 To enable you to earn Points, the Platform uses activity data such as step counts and workouts, collected with your permission through the devices and services you connect.
7.2 We process your personal data in accordance with our Privacy Policy, which explains what we collect, how we use it, and your rights. You can control the data you share through your device and account settings.
7.3 You are responsible for deciding whether any activity or challenge is suitable for you. The Platform is not a medical service and does not provide medical advice. You should consult a healthcare professional before beginning any new physical activity if you are in any doubt.
8.1 Where you book travel through the Platform, your booking is a contract between you and the travel provider, Travel Code EU Sp. z o.o., which is the merchant of record for that booking. The booking is governed by the travel provider’s consumer booking terms, which are presented to you before you confirm.
8.2 incentifi is not the seller of travel and is not the merchant of record for travel. We provide the Platform through which you make bookings and through which your Points and Coins are applied.
8.3 Where you spend Coins on a booking, the Coins are applied as payment through the Platform. Any remaining balance is payable by you to the travel provider at the point of booking.
9.1 The Platform allows you to buy digital gift cards for a range of brands and retailers. When you buy a gift card, you buy it from incentifi. incentifi is the seller of the gift card to you. The gift card is issued and honoured by the relevant brand or retailer, and is fulfilled through our supply partner, Tillo.
9.2 You can pay for a gift card using either money or earned Coins, but not a combination of both. You choose which to use at checkout. You earn Coins and Points on a gift card purchase whether you pay with money or with Coins, as set out in clauses 3 and 4.
9.3 Your gift card is delivered to your account in the Platform, usually within a short time of your purchase being confirmed. If your gift card does not appear in your account within a reasonable time, please contact us at [email protected].
9.4 Once a gift card purchase has gone through and the gift card has been issued to your account, the purchase is final. It cannot be cancelled, refunded or exchanged, except where the gift card is faulty or where you have a statutory right to a refund. This is because a gift card can be used as soon as it is issued to you.
9.5 If a payment fails or times out and no gift card is issued to your account, we will refund any amount taken for that purchase.
9.6 If a gift card is faulty, you are entitled to a refund or a replacement. Please contact us at [email protected].
9.7 How, where and until when a gift card can be used is set and controlled by the brand or retailer that issues it, under their own terms. This includes any expiry date and any restrictions on use. Please check the brand’s terms before you buy, and keep your gift card details secure.
9.8 Problems with goods or services you buy from a brand or retailer using a gift card, or a brand or retailer ceasing to trade, are matters between you and that brand or retailer.
9.9 Gift cards are for your own personal use, or for you to give to friends and family for their personal use. You must not resell gift cards, use them for any commercial purpose, or buy them to run or support any business activity.
10.1 Cancellations, changes and refunds for travel bookings are handled under the travel provider’s booking terms and the cancellation policy applicable to the rate booked, which is shown to you at the time of booking and confirmed on your voucher.
10.2 Where you paid part of a booking with money and that amount is refundable under the applicable cancellation policy, the refund is handled by the travel provider under those booking terms.
10.3 Where you spent Coins on a booking that is subsequently cancelled, and a refund is due under the applicable cancellation policy, the Coins are returned to your incentifi balance. Coins are not refunded as money. This applies whether Coins covered part or all of the booking.
10.4 Points redeemed on a booking that is cancelled before travel will be returned to your account where the corresponding Coins are reversed.
11.1 We work to keep the Platform available but do not guarantee that it will always be available or uninterrupted. We may suspend access for maintenance, updates, or reasons outside our reasonable control.
11.2 We may change these Terms and Conditions from time to time. Where a change materially affects your rights, we will give you reasonable notice. Your continued use of the Platform after a change takes effect constitutes your acceptance of the updated Terms and Conditions.
12.1 Nothing in these Terms and Conditions limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
12.2 We provide the Platform with reasonable care and skill. We are not responsible for the travel or gift card products themselves, which are provided by third parties under their own terms.
12.3 We supply the Platform for personal and private use only. We are not liable for any business losses, or for losses that are not reasonably foreseeable, or that arise from your own breach of these Terms and Conditions or misuse of the Platform.
12.4 Your statutory rights as a consumer are not affected by these Terms and Conditions.
13.1 If you have a query about any charge, please contact us first at [email protected] so that we can investigate and seek to resolve the matter. Where a charge relates to a travel booking, the travel provider’s booking terms will also apply.
13.2 This clause does not affect any rights you may have under section 75 of the Consumer Credit Act 1974 or any other statutory right, which are unaffected by these Terms and Conditions.
13.3 If you wish to raise a complaint, please contact us at [email protected]. Our Complaints Procedure explains how we handle complaints and what you can expect from us.
14.1 You may stop using the Platform at any time. You may lose access where you cease to be eligible, for example where you leave your employer or your employer ends its participation in incentifi.
14.2 Where your access ends, clause 3.4 governs Points and clause 4.9 governs Coins already earned.
14.3 We may suspend or end your access where you seriously or repeatedly breach these Terms and Conditions.
15.1 You may not assign or transfer your rights or obligations under these Terms and Conditions without our consent. We may assign or transfer our rights and obligations to another entity, provided this does not adversely affect your rights under these Terms and Conditions.
15.2 If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue in full force and effect.
15.3 These Terms and Conditions constitute the entire agreement between you and us in relation to your use of the Platform, and supersede any prior representations or understandings, whether oral or written. Nothing in this clause limits any liability for fraud or fraudulent misrepresentation.
15.4 These Terms and Conditions are between you and incentifi. No other person has any right to enforce them.
15.5 These Terms and Conditions are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Where you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts under the law applicable there.
Incentifi Ltd · Company number 14594220 · Seven, Grange Lane, Northampton, NN6 9AP · [email protected]